Lived Experience Peer Supports

What is Peer Support?

Peer supports offers a online or in person (depending on location) human-to-human space for people who want practical, emotional and reflective support while navigating life, identity, relationships, mental health, altered states, recovery, parenting, grief, change, or personal growth.

This support is not therapy, counselling, psychology, psychiatry, crisis care or medical advice. It is not a substitute for professional psychological or medical support. Instead, peer support sits alongside these services, offering lived-experience informed guidance, emotional containment, practical reflection, and a space to be seen and heard without judgement.

Peer support may be helpful if you are looking for someone who can meet you where you are, help you make sense of your experiences, support you to prepare for or integrate difficult life events, and assist you to identify your own needs, values, boundaries and next steps.

Sessions can include:

  • General emotional and practical support

  • Lived-experience informed reflection

  • Support around altered states, integration and meaning-making

  • Help preparing for appointments, conversations or life transitions

  • Nervous system awareness and grounding practices

  • Support with self-advocacy, boundaries and communication

  • Connection to other appropriate services where needed

This is a non-clinical, peer-based service. Peer work and anyone working with you as a peer worker should not diagnose, treat mental illness, prescribe medication, provide crisis intervention or replace the role of your GP, psychologist, psychiatrist, counsellor or other health professional.

FAQs

Do you have different peer support workers available?

Yes. We have a small team of peer support workers with different lived experiences, skills, interests and ways of working. Where possible, we aim to match you with someone who feels like the right fit for your needs.

How do I know which peer support worker is right for me?

We will ask a few simple questions about what kind of support you are looking for, your goals, your preferences, and whether you would prefer someone with particular lived experience.

What kinds of things can peer support help with?

Peer support may include emotional support, practical support, self-advocacy, recovery, disability, parenting, grief, altered states, life transitions, relationships, identity, boundaries, and navigating services.

Is peer support therapy?

No. Peer support is not therapy, counselling, psychology, psychiatry, crisis care or medical advice. It can sit alongside professional support, but it does not replace it.

Are you NDIS friendly?

Yes. We welcome NDIS participants, particularly self-managed and plan-managed participants, where peer support aligns with your goals and funding arrangements.

What questions will you ask before matching me with someone?

We may ask:

  • What are you hoping to get support with?

  • Are you looking for emotional, practical or reflective support?

  • Do you have any preferences around lived experience?

  • Are you an NDIS participant?

  • Do you prefer online, phone or in-person support?

  • Are there any access needs, communication preferences or safety concerns we should know about?

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